Privacy Policy
Last updated: 3rd January 2026
Who we are
Siren Films Ltd
Registered office: John Marley Centre, Muscott Grove, Newcastle upon Tyne, NE15 6TT
Email: info@sirenfilms.co.uk
We create educational video resources for early years professionals. This policy explains what personal information we collect, how we use it, and what rights you have.
What this policy covers
This policy applies when you:
- Visit our website
- Create an account or subscribe
- Watch videos or take online courses
- Write notes or reflections
- Receive our emails or contact us
It explains what data we collect directly from you, what we collect automatically (for example, through analytics tools), and what we receive from our service partners.
The information we collect
1. Information you give us
Account details
- Name and email
- Password
- Billing address and VAT number (if applicable)
- Organisation type (and optional “other” details)
Orders and subscriptions
- Your chosen plan
- Payment and order history
Your activity
- Notes, reflections, and course responses you create
- Messages or support requests you send us
- Your marketing preferences (for example, if you choose to receive newsletters)
2. Information collected automatically
When you use the Siren Films website or video library, we collect basic technical and activity data such as:
- Which videos or courses you view and for how long
- When you log in and what pages you visit
- Your approximate location (city or country)
- The type of device, browser, and screen size you use
This helps us understand how our service is used and keep your account secure.
3. Information from other services
We receive limited information from trusted third parties, including:
- Stripe – payment details (status, card type, fraud checks)
- Mailchimp – email subscriptions and campaign activity
- Plausible / PostHog – anonymous website analytics and optional session recordings
- Vimeo – video streaming performance and playback data
How we use your information
We use your data to:
Provide our services (contract/legal requirement)
- Create and manage your account
- Deliver videos, courses, and notes
- Process payments, invoices, and tax requirements
Keep the site secure (legitimate interests)
- Detect and prevent suspicious or unauthorised use
Improve our platform (legitimate interests)
- Understand how people use our site
- Make our content and features better
Send updates and newsletters (consent or legitimate interests)
- Let you know about new features or training opportunities
- You can opt out at any time
Research and usability (consent/legitimate interests)
- View anonymous session recordings to improve user experience
- Sensitive information is not recorded
The services we use
To provide the Siren Films platform, we rely on a small number of trusted partners:
- WordPress, WooCommerce, FileSanctuary – Runs the site, checkout, and accounts
- Stripe – Secure payments; we never store full card details
- Mailchimp – Newsletters and onboarding emails
- Vimeo – Streams videos and provides transcripts
- Plausible – Privacy-friendly site analytics
- PostHog (EU) – Feature tracking and optional session recordings
You can read their privacy policies at:
- wordpress.org / woocommerce.com
- stripe.com/legal/privacy-center
- mailchimp.com/legal/privacy
- vimeo.com/privacy
- plausible.io/data-policy
- posthog.com/privacy
International transfers
Some of our partners (for example, Stripe, Vimeo and Mailchimp) may process data outside the UK or EEA. Where this happens, we use approved legal safeguards such as Standard Contractual Clauses. Plausible and PostHog are set up to use EU servers by default.
How long we keep your data
- Account details – kept for the life of your account and up to 6 years after closure (for tax/audit)
- Orders and invoices – 6–7 years (legal requirement)
- Video/course activity – up to 24 months, then anonymised
- Notes and reflections – while your account is active (you can delete them)
- Analytics data – typically 12–24 months depending on the tool
- Marketing preferences – until you unsubscribe or your account is deleted
Keeping your information safe
We use secure servers, encryption (TLS), and access controls to protect your information. No online service is 100% secure, but we actively monitor and maintain safeguards and have clear procedures for handling security incidents.
Your rights
Under UK and EU data protection law, you may have the right to:
- Access the data we hold about you
- Ask us to correct or delete it
- Restrict or object to how we use it
- Request a copy to transfer elsewhere
- Withdraw consent (for example, to stop marketing emails)
You can contact us at info@sirenfilms.co.uk to make a request. If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) in the UK.
Children’s data
Our services are aimed at adult educators and professionals. We do not knowingly collect personal data from children. If you believe a child’s data has been shared with us, please contact us so we can delete it.
Automated decision-making
We do not use algorithms or automated decisions that have legal or significant effects on you.
Marketing and emails
If you start a free trial or choose to hear from us, we’ll send you relevant onboarding emails and newsletters. You can unsubscribe at any time using the link in the email or by contacting us directly. You will still receive important transactional messages (for example, payment receipts or account updates).
Team or organisation accounts
- Your admin may manage your membership or seats
- We may share aggregated usage information (for example, how many videos were watched)
- Your private notes and reflections are never shared without your permission
Changes to this policy
We may update this policy if our services or the law changes. When we do, we’ll post the new version here and update the “Last updated” date. If the changes are important, we’ll let you know by email or in the app.
Contact us
Email: info@sirenfilms.co.uk
Address: Siren Films Ltd, John Marley Centre, Muscott Grove, Newcastle upon Tyne, NE15 6TT